Privacy Policy

Medical & Surgical Solutions is committed to respecting and safeguarding the privacy of all its service recipients and users of its website, www.myshop.com ("Site"). This privacy policy ("Policy") discloses the practices and policies adopted by MEDICAL & SURGICAL SOLUTIONS for collecting, storing, retrieving or using personal data and sensitive personal data or information it may receive from its users of the Site. All terms and conditions of the use of the Site are incorporated in this Policy by reference. The Policy seeks to comply with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("Rules").

This Policy is applicable to all personal information and sensitive personal data or information that is disclosed by or obtained from any person who visits or uses or accesses the Site ("User").

MEDICAL & SURGICAL SOLUTIONS reserves the right to modify or review the provisions in this Policy without prior notice and the revised Policy will be in effect from the day of uploading.  Therefore, Users are requested to periodically visit the Site and review the policy.

DEFINITIONS

"Applicable Law" means all applicable statutes, acts of Indian legislature, ordinances, rules, bye-laws, regulations, notifications, circulars, guidelines, policies, directions, directives and orders of any government, statutory authority, regulatory authority, tribunal, board or court in India.

"General Information" will have the same meaning ascribed to it in clause 2.5 of the Policy.

"Personal Information" shall mean information disclosed by or obtained from any User and includes name, age, occupation, email, residential address, telephone number, payment processing details and any other personal details capable of identifying such a person.

"Sensitive Personal Information" shall, excluding any information that is freely available or accessible in public domain or is furnished under Applicable Laws, mean the following information:

  1. Account password
  2. Physical, physiological or mental health condition
  3. Sexual orientation; medical records and history
  4. Financial information such as bank account or credit/debit card details or other payment instruction details

 "User" means any Person who visits or uses the Site or avails of the services at the Site.

COLLECTION OF INFORMATION THROUGH THE SITE

  1. A User may be required to reveal Personal Information, including Sensitive Personal Information, while browsing through the Site or for availing services at the Site.
  2. Prior to furnishing Personal Information to MEDICAL & SURGICAL SOLUTIONS for using the Site, a User must grant consent to MEDICAL & SURGICAL SOLUTIONS for using the Personal Information. The Personal Information will be used only for the purposes set out in Clause 4 of the Policy.  If the User does not wish to provide such Personal Information, the User must not proceed with using the Site.
  3. MEDICAL & SURGICAL SOLUTIONS will collect Personal Information or Sensitive Personal Information only for a lawful purpose connected with a function or activity of MEDICAL & SURGICAL SOLUTIONS, for which activity the Personal Information or Sensitive Personal Information is reasonably considered necessary.
  4. MEDICAL & SURGICAL SOLUTIONS will not be responsible for the correctness or completeness of the Personal Information or Sensitive Personal Information provided by the User, or any consequences arising in relation to incorrect or incomplete Personal Information or Sensitive Information.
  5. While browsing through the Site, the Site server may automatically record some general information about User’s visit, such as the date and time visiting the Websites, the IP address being used, the type of browser being used etc. ("General Information"). Such General Information collected is not Personal Information for the purpose of this Policy.
  6. MEDICAL & SURGICAL SOLUTIONS reserves the right to use General Information collected by it for any purpose whatsoever including statistical analysis, tracking overall traffic patterns and marketing and promotional purposes. Consequently, MEDICAL & SURGICAL SOLUTIONS may share such General Information or any analysis with any third party, at its discretion.

USE OF PERSONAL INFORMATION AND SENSITIVE PERSONAL INFORMATION

Personal Information disclosed to MEDICAL & SURGICAL SOLUTIONS by a User will be used by MEDICAL & SURGICAL SOLUTIONS for one or more of the following purposes:

  1. To assist MEDICAL & SURGICAL SOLUTIONS in creating content that is relevant to the User.
  2. To maintain a database of all the Personal Information collected from the User.
  3. To evaluate and administer the Site and resolve any problems that may arise with usage of the Sites.

COOKIES

  1. When a User visits the Site, one or more cookies shall be sent to computer or the device being used by the User to visit the Sites. Cookies are used to improve the quality of the services provided by MEDICAL & SURGICAL SOLUTIONS, including for storing User preferences, improving search results and tracking User trends.
  2. Users will always have the option of disabling cookies via their browser preferences.  However, Users are advised and made aware that if they disable cookies on their browser, some parts of Websites may not function as effectively.

INFORMATION SHARING AND DISCLOSURE OF PERSONAL INFORMATION AND SENSITIVE PERSONAL INFORMATION

  1. Only Persons authorized by MEDICAL & SURGICAL SOLUTIONS shall have access to Personal Information and Sensitive Personal Information disclosed to MEDICAL & SURGICAL SOLUTIONS. User grants consent to MEDICAL & SURGICAL SOLUTIONS for sharing Personal Information or Sensitive Personal Information with persons who are associated with MEDICAL & SURGICAL SOLUTIONS.
  2. Notwithstanding anything contained in this Privacy Policy, MEDICAL & SURGICAL SOLUTIONS reserves the right to disclose any Personal Information or Sensitive Personal Information, that may be required to be disclosed under applicable law, without prior notice or consent of the User.

DISCLOSURE TO THIRD PARTY

  1. In case the information is being collected and retained by a third party, on behalf of MEDICAL & SURGICAL SOLUTIONS. MEDICAL & SURGICAL SOLUTIONS shall obtain prior permission from the User before transfer of information to any third party, unless such disclosure is necessary for compliance of a legal obligation.  Such obligation is also not applicable in case such information is being transferred to a government agency, when a request for such transfer has been made by such government agency to MEDICAL & SURGICAL SOLUTIONS.
  2. MEDICAL & SURGICAL SOLUTIONS may transfer Personal Information or Sensitive Personal Information to any company or person located in India or any other country only if it is necessary for the performance of lawful contract between MEDICAL & SURGICAL SOLUTIONS and any person, provided the same level of data protection will be adhered to by the other company. MEDICAL & SURGICAL SOLUTIONS cannot guarantee that such parties will keep the Personal Information or Sensitive Personal Information confidential and MEDICAL & SURGICAL SOLUTIONS will not be liable in any manner for any loss of confidentiality attributable to such third parties.

SECURITY

  1. MEDICAL & SURGICAL SOLUTIONS has taken all reasonable measures and precautions to keep the Personal Information and Sensitive Personal Information safe and secure and to prevent any unauthorized access to or misuse of the same.
  2. MEDICAL & SURGICAL SOLUTIONS shall not be liable to any User for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the User due to the unauthorized access or misuse of the Personal Information or Sensitive Personal Information by any third party (beyond the control of MEDICAL & SURGICAL SOLUTIONS).

LINKING TO OTHER SITES

MEDICAL & SURGICAL SOLUTIONS is not responsible for the privacy practices or the content of any other websites for which links may be provided on the Site or which provides links to the Site. By clicking on a link, logo or other such items, or using certain services available on the Site, User may no longer be on the Site and in such circumstances privacy policy of such other website shall apply. MEDICAL & SURGICAL SOLUTIONS encourages Users to read the posted privacy statement of the other websites whenever interacting with any website.

CONTACT US

If a User wishes to report a violation of the Terms of Use or this Policy and has any questions or needs assistance, please contact:

Customer Service Desk

Email: support@medicalsurgicalsolutions.com

Phone: +91 8048699632 (Monday to Friday 10:00 am to 5:00 pm) * Sunday weekly off